Privacy Policy

This privacy policy applies between you, the User of this Website, and Zen Forge Ltd, the owner and provider of this Website. Zen Forge Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

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Terms

Definition

Data

Collectively all information that you submit to Zen Forge Ltd via the Website.

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or use certain features of the Website.

Data Protection Laws

Any applicable law relating to the processing of personal Data, including the UK General Data Protection Regulation (UK GDPR).

GDPR

The UK General Data Protection Regulation.

Zen Forge Ltd, we or us

Zen Forge Ltd, Unit 6 Arkwright Gate, West Portway Industrial Estate, Andover, Hampshire, SP10 3SB.

User or you

Any third party that accesses the Website and is not employed by Zen Forge Ltd and acting in the course of their employment.

Website

The website that you are currently using: www.zenforge.uk and any associated subdomains.

Scope of this privacy policy

This privacy policy applies only to the actions of Zen Forge Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website, including links to social media platforms or third-party websites.

For the purposes of applicable Data Protection Laws, Zen Forge Ltd is the “data controller”. This means that Zen Forge Ltd determines the purposes for which, and the manner in which, your Data is processed.

Data collected

We may collect the following Data from you:

Name
Contact information such as email addresses and telephone numbers
Delivery and billing addresses
Payment-related information
Order history and purchased items
IP address and browser information
Communication records between you and us

in each case, in accordance with this privacy policy.

How we collect Data

We collect Data in the following ways:

Data is given to us directly by you
Data is collected automatically through your use of the Website
Data may be received from payment and marketplace providers such as Etsy and Stripe

Data that is given to us by you

Zen Forge Ltd will collect your Data when you:

contact us through the Website, by telephone, post or email
place an order
make a payment
subscribe to updates or marketing communications
communicate with us regarding products or services

Data collected automatically

To the extent that you access the Website, we may automatically collect information including:

IP address
browser type
operating system
dates and times of Website access
pages viewed and interactions with the Website

This information helps us improve Website functionality and customer experience.

Our use of Data

We may use your Data for the following purposes:

internal record keeping
processing and fulfilling orders
customer communication and support
improvement of products and services
accounting, legal and tax compliance
fraud prevention and Website security
marketing communications where permitted by law

Legal basis for processing

We process your personal data where:

it is necessary for the performance of a contract with you
it is necessary for compliance with legal obligations
it is necessary for our legitimate business interests
you have given consent where required

Payment processing

Payments may be securely processed through trusted third-party payment providers, including:

Stripe
Etsy
PayPal

These providers process payment information in accordance with their own privacy policies and security standards.

Zen Forge Ltd does not store full card payment details on its own servers.

Who we share Data with

We may share your Data with:

payment processors
shipping and courier companies
professional advisers such as accountants or legal advisers
government or regulatory authorities where legally required
Website hosting and technical service providers

We do not sell your personal data to third parties.

Keeping Data secure

We use appropriate technical and organisational measures to safeguard your Data, including:

secure servers
password-protected systems
SSL encryption where appropriate
restricted access to personal information

If you suspect any misuse or unauthorised access to your Data, please contact us immediately at:

info@zenforge.uk

Data retention

We will retain personal data only for as long as necessary for:

legal obligations
tax and accounting requirements
dispute resolution
customer service purposes

Some information may be retained longer where required by UK law.

Your rights

Under UK GDPR, you have the right to:

access your personal data
correct inaccurate data
request deletion of your data
restrict or object to processing
request data portability
withdraw consent where applicable

To exercise any of these rights, contact:

info@zenforge.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

https://ico.org.uk/

Cookies

This Website may use cookies to:

improve Website functionality
analyse Website traffic
remember user preferences
support security and authentication

You can disable cookies in your browser settings, although some Website features may not function correctly.

Links to other websites

This Website may contain links to external websites. We are not responsible for the content or privacy practices of those websites.

Changes to this privacy policy

Zen Forge Ltd reserves the right to update this privacy policy from time to time as required by law or business changes.

Any changes will be published on this page.

Contact

If you have any questions regarding this privacy policy, please contact:

Zen Forge Ltd
Email: info@zenforge.uk
Website: https://www.zenforge.uk/general-5

Last updated: May 2026